Effective Date: [July 18, 2025]
Thank you for shopping at [Harmonious Light Marketplace]. We value your satisfaction and strive to provide you with high-quality products and excellent customer service. Please review our return and refund policy below.
Shipping Policy - Processing Time: Orders are processed within 1-2 business days. - Shipping Methods: We offer both standard and expedited shipping options. - Delivery Time: International shipping typically takes 7-21 business days (depending on destination and customs clearance). - Shipping Costs: Calculated at checkout based on your location. - Customs & Duties: International orders may be subject to import duties and taxes, which are the buyer's responsibility. Return & Refund Policy We want you to be completely satisfied with your purchase. If you're not 100% happy with your order, we offer a 30-day hassle-free return policy. Return Conditions: - Returns must be requested within 30 days of receiving your order - Items must be unused, unworn, and in original condition with tags attached - Proof of purchase (order number) is required Return Process: 1. Contact us at li503366686@gmail.com with your order number and reason for return 2. We'll provide you with the return address and instructions 3. Ship the item back to us, including your order information inside the package 4. Once we receive and inspect the return, we'll process your refund within 5-7 business days Refund Information: - Refunds will be issued to your original payment method - Original shipping costs (unless the item is defective) and return shipping costs are generally the buyer's responsibility - Processing time depends on your bank or payment provider Questions? Contact us at li503366686@gmail.com.